Pimsware is a software development company that provides solutions to organizations that manage large volumes of data, online fulfillment and call center operations across various industries. Our mission is to provide turnkey solutions for organizations.
Not only is our dialer reliable, cost-effective and efficient, it gives you the flexiblility to customize to accomadate almost any dialing strategy.
In consideration of the premises and mutual promises hereinafter set forth, and other good and valuable consideration, the Parties agree as follows:
Dialer MEANS PIMS AUTOMATED DIALER. THE DIALER INCLUDES THE NUMBER OF PHONE LINES AS INDICATED ON THE SERVICE ORDER.DIRECT INBOUND DIAL PHONE NUMBER OR DID PHONE NUMBER MEANS A PRIVATE, UNLISTED PHONE NUMBER INDEPENDENT OF THE MAIN PHONE NUMBER OF CUSTOMER.INTERNATIONAL CALLS MEANS CALLS MADE TO RECIPIENTS OUTSIDE OF THE FIFTY UNITED STATES.LEAD GENERATION MEANS A PROACTIVE EFFORT TO SCREEN POTENTIAL CUSTOMERS AND CONVERT THEM TO ELIGIBLE PROSPECTS/LEADS.LICENSE KEYS MEANS THE SERIES OF LETTERS AND DIGITS THAT MUST BE ENTERED DURING SOFTWARE INSTALLATION TO AUTHORIZE CUSTOMER’S EMPLOYEES TO ACCESS THE PHONE SYSTEM.MANUFACTURER MEANS THE MANUFACTURER OF THE PHONE SYSTEM AND THE SOFTWARE.PARTIES MEANS THE SELLER AND CUSTOMER.PHONE SERVICE MEANS OUTGOING AND/OR INCOMING CURRENT RATES AS INDICATED ON THE SERVICE ORDER, WHICH ARE SUBJECT TO CHANGE WITH A 30 (THIRTY) DAY NOTICE BY SELLER.PHONE TYPE MEANS TYPE OF PHONE OR DIAL PRODUCT AS INDICATED ON THE SERVICE ORDER.SERVICE ORDER MEANS THE DESCRIPTION OF THE SPECIFIC PRODUCTS AND SERVICES, FEES, AND TERMS ATTACHED TO THIS AGREEMENT AND INCORPORATED HEREIN BY THIS REFERENCE. ONLY THE SPECIFIC SERVICES, FEES AND TERMS WHICH CUSTOMER SELECTS UNDER A SERVICE ORDER DULY EXECUTED BY SELLER AND CUSTOMER SHALL BE INCORPORATED INTO THIS AGREEMENT.SKIP TRACING MEANS THE PROCESS OF LOCATING PERSON’S WHEREABOUTS AND GATHERING CURRENT CONTACT INFORMATION.SOFTWARE MEANS THE SOFTWARE THAT THE MANUFACTURER DEVELOPS TO ENABLE OPERATION OF THE PHONE SYSTEM.DOMESTIC CALLING MEANS CALLS MADE WITHIN THE FIFTY UNITED STATES, EXCLUDING U.S. TERRITORIES OUTSIDE OF THE FIFTY UNITED STATES.INTERNATIONAL CALLING MEANS CALLS MADE OUTSIDE OF THE FIFTY UNITED STATES, INCLUDING U.S. TERRITORIES OUTSIDE OF THE FIFTY UNITED STATES.UPGRADE INSURANCE MEANS INSURANCE PROVIDING UPDATED LICENSE KEYS THAT WILL RUN THE MOST RECENTLY ROLLED-OUT VERSION OF THE SOFTWARE THAT ENABLES PHONE SYSTEM OPERATION.Description of support provided SELLER WILL PROVIDE CUSTOMER THE FOLLOWING SERVICES WITH RESPECT TO THE PIMSWARE: (I) ANSWER TECHNICAL QUESTIONS CONCERNING FUNCTIONS AND FEATURES OF THE SOFTWARE; AND (II) PROVIDE ERROR VERIFICATION, ANALYSIS AND CORRECTIVE EFFORTS.Support Availability MAINTENANCE SERVICES FOR ALL SUPPORT REQUESTS WILL BE AVAILABLE BY TELEPHONE OR EMAIL DURING THE HOURS OF 8:00 A.M. (EST) AND 6:00 P.M. (EST), MONDAY THROUGH FRIDAY, EXCLUDING STANDARD HOLIDAYS, AND ON-CALL SUPPORT FROM 6:00 P.M. (EST) UNTIL 9:00 P.M. (EST).